Reservation & Cancellation Policy
Welcome to Fleur de Paris, Skin Care & Day Spa.
We are a small boutique spa and during busy times space can be limited. In order to provide you and other clients with excellent customer service and access to appointments during peak times, we have a firm 24-hour cancellation policy.
Kindly review the booking and cancellation information below. Please note that by booking an appointment you are accepting the conditions of our cancellation policy. We really appreciate your business and hope you have a positive experience booking with us. If you have any questions or concerns, please call us at (561) 653 1319.
Please arrive 10 minutes early for your face or body treatment. This will give you plenty of time to check in, use the restroom, and fill out any necessary forms. Arriving late will rob you of precious treatment minutes as each session will be finished exactly on time as a courtesy to the next client. Note: If your appointment is first thing in the morning, you don't need to arrive early.
We fully understand that sometimes being late is outside of your control. We will always do our very best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately, arriving too late to perform the scheduled service will result in full charges (equivalent deductions from gift certificates). For this reason we recommend that you plan ahead for your relaxing visit to our spa. We'll be happy to answer any questions you may have about our location, parking, etc...
Booking your appointment
You can book your appointment by phone or by email (see contact us page). We accept Visa, MasterCard, American Express, debit or cash.
If you need to cancel your appointment please call us at (561) 653 1319 at least 24 hours in advance. Since we turn away other clients to hold your reservation any cancellations with less than 24 hours notice (or no-shows) will result in full charges (or the equivalent deduction from gift certificates). Groups of 2 or more people require 48 hours cancellation notice. We regret that we cannot make exceptions to our 24-hour cancellation policy because we are a small appointment-based business and we often schedule therapists especially for you.
We realize that sometimes a sudden illness can prevent you from giving 24 hours cancellation notice (48 hours for groups). In this instance you will be charged only 50% of your total service (equivalent deduction from a gift certificate). This money is used to compensate your therapist for his time.
Appointment Reminder by Email or phone call
Please let us know if you need help remembering your appointment. We now offer appointment reminders by email 48 hours in advance and phone call 24 hours in advance
Although we send out reminder emails 48 hours in advance, email in general is not always reliable. Sometimes emails are late, go directly into your junk mail folder or don't show up at all. All these things are out of our control. We recommend that clients note the date/time of their services through other means because ultimately each person is responsible for keeping their appointment or cancelling within 24 hours.